Refund policy
At The Mint Mark, your satisfaction is our priority. We offer a 30-day return window on all original paintings.
Eligibility
- You may return your painting within 30 days of delivery.
- Returns are accepted if:
- You are not satisfied with the artwork, OR
- There is a quality issue we cannot resolve to your satisfaction.
- The painting must be returned in the exact same condition as it was received — unused, unframed (if shipped unframed), and free from damage, marks, or alterations.
- All original packaging materials must be used for the return shipment.
Damaged or Defective Items
If your painting arrives damaged, please contact us immediately (within 48 hours of delivery) with:
- Clear photos of the damage
- Photos showing the shipping materials and outer box
We will work quickly to resolve the issue — either by sending a replacement or issuing a full refund.
Return Process
- Contact us at info@numivas.com within 30 days of delivery with your order number and reason for return.
- Once approved, we will provide return shipping instructions.
- Ship the painting back using a trackable service (we recommend the same carrier and insurance level used for delivery).
- You are responsible for return shipping costs.
Refunds
- Once we receive and inspect the returned painting, we will process a full refund to your original payment method.
- There is no restocking fee.
- Refunds typically process within 5–7 business days after inspection.
- Original shipping costs are non-refundable (unless the return is due to our error or damage).
Non-Returnable Items
- Custom or commissioned paintings (unless agreed otherwise)
- Paintings returned after 30 days
- Paintings not returned in original condition
Questions?
We’re here to help. Please email us at info@numivas.com or use the contact form on our website. We respond within 24–48 hours.